Complaint process

Similar to most international airports Ostend- Bruges International airport operates 24 hours a day, 7 days a week, every day of the year.

During the evening and night there are several limitations in place for sound limits and number of flights. These limits were determined  and communicated in the environmental license and in the AIP to airport users.

LEM Ostend- Bruges NV has procured a certified ISO14001 environmental care system where its environmental policy declaration was noted down.

If you have any doubts and require a more detailed response, we suggest you use our standard information request form available via this link.

If you wish to file a complaint, please use this link.

To be able to correctly and fully handle your complaint, we request you to fully fill out the contact information form on our complaint page.
This information will only be used to handle your complaint.